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Axis Bank unveils AI-powered chatbot ‘Axis Aha’ for Customers

Axis Bank unveils AI-powered chatbot 'Axis Aha' for Customers

Axis Bank recently launched an AI-powered chatbot — Axis Aha! — to help customers execute transactions and answer their banking-related queries.

Axis Bank has unveiled an AI-powered chatbot called Axis Aha! – to enable customers get instant response and feedback on their queries and make transactions on the chat window itself. Customers can initiate transactions either through voice or chat.

The chatbot is facilitated on the landing page of the bank’s site and is supporting of doing transactions such as fund transfer, bill payments, recharges and also manage card limits, block credit and debit cards among others, according to the company’s statement.

This interface will bit by bit be reached out to the Mobile banking application and the Internet Banking application, the bank said.

Axis Aha’s forthcoming highlights incorporate requesting checque book, card pin set /reset, card limit change, download e-statement / loan statement, apply for loans and cards, the bank said.

Praveen Bhatt, Head – Digital Banking and Customer Experience, Axis Bank, said, “The launch of ‘Axis Aha!’ takes the customer-centricity approach of the bank to an entirely different level as it lays a very strong foundation for artificial intelligence based voice and chat enabled ‘conversational banking’. In a time starved world, Axis Aha with its unique action orientation offers customers the benefit of completing simple transactions either through voice or chat in the very moment without having to navigate through any other channel.”

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