Tata Power, India’s largest integrated power utility company, has achieved a new milestone by becoming the first power utility in India to launch “Bill in the Box”. This is a digital payment feature by National Payments Corporation of India (NPCI) – Bharat Bill Payment System (BBPS) enabling consumers to view the bill before making the payment. The new feature has been launched in collaboration with NPCI/BBPS and IDFC FIRST Bank making the bill payment process fully transparent for consumers and equipping them with all the information that they may want to view before hitting the ‘Pay’ button.
“Bill in the Box” will help consumers and enable them to check their bill by downloading their bill in a PDF format and view the billing components in full details, namely the bill amount, bill number, units consumed, tariffs, consumption history, discount date, due date, etc. on the BBPS payment page for the respective consumer ID.
The bill payment process through BBPS is extremely simple:
ü Customers who are willing to pay their bill online through BBPS can go to the bill payment mobile application or website of their convenience. (since others are yet to implement this feature, consumers may go to IDFC FIRST Bank webpage: https://bbps.idfcbank.net/quickpay.aspx)
ü Select “Electricity” under Biller Category and then “Tata Power – Mumbai” under Biller.
ü Enter your Tata Power Consumer number and than click on Proceed
ü The Consumer Name, bill number will auto-populate and a link “View Bill” will be displayed on the same page
ü Download the bill in PDF format by clicking on the link and verify your details
ü If satisfied, please proceed with payment
Commenting on this development, Mr. Praveer Sinha, CEO & Managing Director, Tata Power, said, “We are extremely proud to be the first utility in India to launch a feature like “Bill in the Box” and are confident that our collaboration with NPCI/BBPS & IDFC FIRST Bank will prove to be a great addition to overall customer experience simplifying the overall digital payment method for our consumers.”
Mr. V Vaidyanathan, MD & CEO, IDFC FIRST Bank, said, “Digitisation and adoption of the India stack have been central to the IDFC FIRST Bank’s strategy for developing new payment solutions. With Tata Power’s ‘bill in the box’ initiative, the Bank is set to help simplify digital payments and bring convenience to millions of people across the far reaches of the country. Tata Power is leading the digital payment experience in the power distribution sector along with NPCI, and IDFC FIRST is delighted to be part of this journey.”
Mr. AR Ramesh, Chief Project Officer, BBPS, said, “The wider adoption of digital payments in India is expected to aggregate multiple billers on our platform providing them easy bill payment services. We feel privileged to collaborate with Tata Power and aim to create an unprecedented level of innovation in digital payment services thereby placing convenience and flexibility in the hands of consumers.”